The LaGuardia Library has transitioned to fully remote services due to the rapidly evolving coronavirus threat. We’re prepared to help students, faculty, and staff get the full Library experience without having to come to campus during this challenging global event.
Right now, our reference service is fully online via email: https://library.laguardia.edu/help/ask/. We anticipate having real-time chat with LaGuardia librarians online shortly; both email and chat will be staffed seven days a week, including during extended day hours. Over 14,500 LaGuardia students have been assigned a Personal Librarian in C2C so we can proactively reach out to help them with research. Students will be able to email or set up virtual meetings with their Personal Librarian via My LaGuardia.
In terms of physical materials, we’re closed, so students cannot borrow or return items. CUNY has instituted a number of policies to mitigate this for campuses:
- All CUNY libraries now allow at least 9 renewals of regular loan books.
- All regular loan and semester loan items renew automatically.
- Overdue fines are eliminated for all regular loan items across CUNY. Additionally, LaGuardia will waive all other fines that accrue during this time and is working with the CUNY Central Office to prevent as many fines as is technically possible.
While our physical collection is vital, we’re relying on our access to over 776,000 ebooks and 161 subscription databases to allow the LaGuardia community to continue its research work. Many of our vendors are also providing free access to an expanded suite of products.
Our instruction program is also transitioning to delivering library classes fully online, where we’ll teach our usual one hour in all ENG101/103 and FYS classes. These classes will be taught by librarians, who will answer questions through Blackboard, email, chat, web conferencing software, and/or instructional videos. If you teach one of these classes, a librarian will reach out to you to discuss options. If you want to request library instruction for another class, please email email@example.com.
We’re also navigating challenges. With so many academic libraries around the world shut down, interlibrary loan will be a very different service. The ILL service team (firstname.lastname@example.org) is doing the best they can to address everyone’s concerns and make sure you get what you need.
We’re in uncharted territory but as a hybrid organization used to serving patrons in-person and virtually, the Library is uniquely qualified to thrive in this new-to-all-of-us entirely remote environment.
We’ll update everyone as our services evolve and shift but please let your students know we’re here for them, however they need us. And please know the same goes for everyone in the LaGuardia community. Once we settle into our new mode, we look forward to sharing workshops and resources over the course of what will be a challenging, and interesting Spring semester.
Everyone please be safe!
-Steve Ovadia on behalf of the entire Library Department